Shipping policy
Shipping policy
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
The delivery day will be delayed due to a high volume of orders or postal service problems that are outside of our control.
Free local ( Hong Kong ) delivery is available.
International Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping by Fedex / DHL to the following countries:
United States of America, Canada, Australia, Finland, Holland, United Kingdom of Britain, France, Italy, Sweden, Switzerland, Germany,Taiwan, Republic of China, Singapore, Malaysia, Japan, Korea. For Details please whatsapp 852-92961288.
Shipping Fee Estimation per Order:
China - HKD 250
Asia - HKD 600-800
North America - HKD 1000 up
Europe - HKD 1000 up
Your order may be subjected to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Michellerose Luxury Services Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has been shipped, you will receive an email / Whatsapp notification which will include a tracking number, you can use to check its status. Please allow 48 hours for the tracking information to become available.
Lost and Damage
In the event that your order is lost or arrives damaged in any way, please email us as soon as possible at whatsapp 852-92961288 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to Whatsapp 852-92961288.
- Updated on 28 July 2026 -
