Refund Policy
- All Items listed are ineligible for return except your parcel received is damaged by Courier Agency,
- For items that are eligible for returns, please contact our team at support@chanelle-luxury.com to request a Return Authorization. Please ship the Parcel in original packaging within 2 calendar days after delivery.
When contacting us to initiate a return, please include:
• The reason for the return
• Your order number (find this in your order confirmation email)
• Your phone number
• If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
- Once we review your return request, we will send you an email with further instructions.
- Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable for any damage to property.
- A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to the seller. Refunded amounts will be credited to the payment method used to purchase the relevant item.
- We are unable to honor a request for return that is received more than two calendar days in Hong Kong.
- Note that when returning an item from outside Hong Kong, you will be solely responsible for any return shipping costs, including any taxes or custom duties.
- Please contact our team at support@chanelle-luxury.com with any questions regarding the status of your return.
